Privacy policy

Within the framework of the present privacy policy statement, we inform what data will be gathered for the purpose of using our AUMA Support App (hereinafter referred to as "AUMA App") as well as the pertaining services, and for what purpose this data will be used.


1. Responsible


AUMA Riester GmbH & Co. KG

Aumastr. 1 79379 Muellheim, Germany

hereinafter referred to "AUMA" or "we".


2. What is personal data?


Personal data means information which is or can be assigned to you as living individual. This includes your name, address, phone number and e-mail address. Good to know: AUMA protect data of legal entities with the same care as personal data.


3. Collecting and processing user data


AUMA commit themselves to the principles of data economy. Personal data will only be collected and stored, if provided at your own discretion, i.e. within the framework of registration, a survey or a contract. On registration, we verify your data against the data stored in our master database. This includes company details and order related data, i.e. recorded customer orders, including actuator type and serial number. Furthermore, we collect geolocation data for location tracking as described below.


4. Usage and disclosure of personal data and purpose limitation


AUMA use your personal data to the extent necessary for technical administration, customer management, technical support as well as for customer management as described below in section 5 AUMA App permissions. AUMA and the affiliated companies of the AUMA group exclusively use and process personal data to provide you with services worldwide as required.


When transmitting personal data to a member of the AUMA group outside the EU or the EEC (so called third countries), we provide a suitable level of data protection by means of contractual agreements beyond the EU standard contract provisions on data protection.


Only with your explicit consent will this data be used or processed for additional purposes (for instance providing additional information on our company and our products via direct contact) or be forwarded to external partners and service partners.


For privacy compliant documentation of your registration, we use a so-called double opt in system. After initial registration, we will send a confirmation e-mail including your login information. Use these credentials to access our website. Your registration will be activated once you have logged on with your user name and password. This is to ensure that the registration was made with your explicit consent.


5. AUMA App permissions


Before downloading the AUMA App in the Google Play store, you may need to give the app permission to access specific capabilities or information (known as permission groups) on your device. Permissions are organized into permissions groups, easily identified by icons. On Google Play, this helps to clarify the most important information and capabilities the AUMA App can access on your device. Once you have allowed an app to access a permissions group, the app may use any of the individual permissions that are part of that group. You will not need to manually approve individual permissions updates that belong to a permissions group you have already accepted.


The AUMA App exclusively uses the following permissions for the purposes described hereinafter. With the installation and use of the AUMA App, you authorise this use. 


Permissions groupShort designationFunctionUse within the AUMA App
Phone CallsRead phone status and identityAllows the app to access the phone features of the device. This permission allows the app to determine the phone number and device IDs, whether a call is active, and the remote number connected by a call.Make calls clicking the phone number in the imprint
CameraTake pictures and videosAllows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.Enables scanning of Data Matrix codes on name plates.
Your locationApproximate location (network based)Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are. To determine the current geolocation after successful scanning of the Data Matrix code. Allows location of an AUMA actuator.
Precise location (GPS and network-based)Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.
StorageModify or delete the contents of your SD cardAllows the app to write to the SD card. Access to the device memory (write and read files and directories): Save and read files (documents, serial number lists, etc.)
Read the contents of your SD cardAllows the app to read the contents of your SD card.
Network CommunicationView network connectionsAllows the app to view information about network connections such as which networks exist and are connected. Selection of used network connections for Internet access.
View Wi-Fi connectionsAllows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.
Full network accessAllows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.Access to web based AUMA services and contents of the App.
VibrationManaging the vibration settingsAllows the app to control the vibrator.Successful scanning of a Data Matrix code shortly triggers the vibration function.
System toolsModify system settingsAllows the app to modify the system’s settings data. Malicious apps may corrupt your system’s configuration.Read system settings; required for proper function of the AUMA App (e.g. to determine the availability of services such as e.g. GPS.)



6. Safety


AUMA deploy technical and organisational security measures to protect the data gathered from you against manipulation, loss, destruction as well as against unauthorised access. All information is transmitted in encrypted form. Users may only access order related data. Access rights are checked against the user profile and the master data stored within our system. Our security measures are continuously improved in compliance with the latest technical developments.


Our employees are obliged to maintain confidentiality. The obligation to maintain confidentiality persists even once the employees have terminated their contracts.


7. Links to other websites


The AUMA App contains links to the AUMA website or other AUMA maintained contents on external platforms such as YouTube. The following applies to other links included in the AUMA App: Links to external websites are checked prior to first-time integration. Upon notification of infringements or violations, we will immediately remove the links in question.


8. User rights


Upon request we will inform you in writing if and to what extent your personal data has been stored with us. If desired, you will also receive this information in electronic form.


On qualified demand of the user, entries can be changed or erased. Should erasure not be possible due to legal obligations to preserve records, your data record will be blocked until the statutory retention period has expired. Further data use is therefore excluded.


Do you have further questions on data protection? Please do contact us:


Oliver Baumann

Data protection officer


AUMA Riester GmbH & Co. KG

Production Plant and Headquarters Muellheim


Postfach 1362

79379 Muellheim

Phone: +49 7631 809-1391

Fax: +49 7631 809-1294